Frequently Asked Questions
Find answers to your questions about our luxury evening wear and designer gowns.
How do I determine my correct size in Mac Duggal gowns?
Since our designs often feature intricate beadwork and structured silhouettes, we recommend consulting our detailed Size Guide located on each product page. We suggest measuring your bust, waist, and hips to ensure the most accurate fit.
What is your return policy for evening wear?
We accept returns of unworn, unwashed, and unaltered items with all original tags attached within 14 days of delivery. Please note that items marked as Final Sale cannot be returned or exchanged.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your dress for a specific event date.
Do you offer international shipping?
Yes, Mac Duggal ships to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my embellished gown?
Due to the delicate nature of our hand-beaded and sequined garments, we strictly recommend professional dry cleaning only. Store your gown in a cool, dry place and avoid hanging heavy beaded dresses for long periods to prevent stretching.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to make modifications or cancellations. Please double-check your selection before finalizing your purchase.